Refund policy

30-day returns

You can return unworn jewelry within 30 days of delivery, in its original packaging with everything it came with.

How to start a return

Contact us with your order number and the reason for the return, and we'll email you return instructions. Please don't send anything back before contacting us; returns sent without instructions can't be processed.

Return shipping

Returns go to our address in Halifax, Nova Scotia, Canada. If you've changed your mind, return postage is your responsibility, and because it crosses the border it costs more than domestic postage. We recommend a tracked service.

Damaged, faulty or wrong items

Please check your order when it arrives. If it is damaged, faulty or not what you ordered, contact us within 7 days of delivery with a photo. We'll send a replacement or a full refund, whichever you prefer, and in most cases you won't need to send anything back.

Refunds

Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 5 business days; your bank may take another 5 to 10 business days to show it.

Cancellations

You can cancel for a full refund any time before your order ships. After it ships, the return process above applies.

What we can't accept

Items returned more than 30 days after delivery, and items that have been worn, altered or damaged after delivery.

Contact

Start a return or ask a question through the contact page on this store. We reply within 1 business day, Monday to Friday.