Refund policy

30-day returns

You can request a return within 30 days of your order being delivered. Items must be unworn, undamaged and in their original packaging.

How to start a return

Contact us with your order number and the reason for the return, and we'll reply with return instructions. Please don't send anything back before contacting us, as returns sent without prior authorisation can't be processed.

Return shipping

If the item arrived damaged, faulty, or isn't what you ordered, we cover return shipping and send a replacement or a full refund, whichever you prefer. If you simply changed your mind, return shipping is your responsibility.

Damaged or faulty items

Please inspect your order on arrival. If anything is damaged or defective, contact us within 7 days of delivery with photographs and we'll sort it out. In most cases we'll send a replacement without asking you to return the original.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to post the funds.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched. Once an order has shipped it falls under the return process above.

Items we can't accept

Items returned more than 30 days after delivery, items showing signs of wear, and items returned without their original packaging.

Contact

Start a return or ask a question through the contact page on this store. We reply within 1 business day, Monday to Friday.